Effective date: October 2, 2026
This Returns & Refunds Policy applies to U.S. orders placed on or after October 2, 2026. An order placed before that date remains subject to the policy presented when the order was placed.
No Voluntary Returns or Standard Exchanges
PAWELVO does not accept voluntary returns or provide standard commercial exchanges for a change of mind, buyer’s remorse, or simple dissatisfaction. This does not affect claims for products that arrive damaged, are defective, are incorrect, or any rights that cannot lawfully be limited.
Damaged, Defective, or Incorrect Products
If a product arrives damaged, is defective, or is not the product ordered, email support@pawelvo.com within 30 days after delivery. Include your order number and a clear description of the problem. PAWELVO may request reasonably necessary photos or videos to assess the claim.
PAWELVO will review the request and provide return instructions when a return is required. Do not send a product to any address unless PAWELVO has authorized the return and provided instructions.
Return Shipping
When PAWELVO requests and authorizes the return of a product covered by an eligible damage, defect, or incorrect-item claim, PAWELVO will cover the authorized return shipping cost. Shipping costs for an unauthorized return will not be reimbursed.
Available Remedies
After reviewing the claim, PAWELVO will provide an appropriate remedy based on the circumstances. The remedy may be repair, replacement, or a refund. No particular remedy, including replacement, is automatic.
Refunds
If a refund is selected as the appropriate remedy, it will be issued to the original payment method after PAWELVO completes its review and, when a return is required, after the authorized product is received and inspected. PAWELVO will notify the customer of the refund decision. The time for a credit to appear after issuance is controlled by the payment provider or financial institution and may vary.
HJ350 One-Year Warranty
The HJ350 includes a one-year warranty and technical troubleshooting support for product issues. This 30-day claim procedure for products that arrive damaged, defective, or incorrect does not shorten the stated one-year warranty. Warranty requests are reviewed according to the warranty and the circumstances of the reported issue. See the Warranty page for the consolidated terms.
Mandatory Rights
This policy does not limit any warranty, remedy, or consumer right that cannot lawfully be excluded or limited under applicable federal or state law.
Contact
For a claim or policy question, email support@pawelvo.com.